FOI Man observes that while the volume of FOI requests continues to rise, their quality is not.
If you follow me on Twitter, you may have seen my Tweet on Thursday saying that my organisation had received more FOI requests in 2011 so far than in the whole of 2010. This prompted a flurry of “Me Too”s from fellow FOI Officers. The general consensus seemed to suggest roughly a 25% rise in requests this year. As unscientific as this survey is, it does suggest that use of FOI is still on the rise.
One observer sensibly commented that more requests doesn’t mean more openness. We should consider quality over quantity.
This is absolutely right. Although we’ve had more requests this year, I’ve also refused far more than ever before. Not, in most cases, due to any of the ‘Part II’ exemptions (or EIR exceptions). But my use of the s.12 provision that allows us to refuse requests that exceed the ‘appropriate limit’ has rocketed. Similarly, many requests have been refused simply because they are just too vague or don’t make sense.
Now, contrary to popular belief, I don’t sit around trying to construct new and devious ways to keep my organisation’s ‘secrets’. It’s my job to try, where possible, to answer requests. But it’s also my job to manage requests so that they don’t become an unreasonable burden on the organisation. The Act has those provisions in place to allow us to do that, and the Information Commissioner has in recent years made clear that he is supportive of public bodies who do that legitimately. After all, all public bodies are there to do a particular job, and FOI shouldn’t be preventing them from doing that job.
I always offer advice and assistance to help those who make requests that are likely to cost more than the ‘acceptable limit’ to bring their request within the limit. But often they just give up, and in other cases they respond but make it quite clear that they think I’m just giving them the run around. I’m not.
So it really helps if people make realistic requests in the first place. It saves us all time, and it avoids that nasty taste you get in the mouth when I have to refuse your request (however politely – and of course, I’m always polite – I may explain the situation to you). The key thing is to do your research first so that you can focus your request, and then try not to be greedy. “Fishing trips” are tempting, but as well as being expensive to process even if they can be done within limits, they’re quite often disappointing.
If you want to make FOI requests, you could do much worse than to take a look at my handy guide to making responsible requests. I want FOI to work, but it’s not just down to me to make that happen. It’s in your hands too.