Archive for FOIMan

London councils: how good are they at FOI?

FOIMan highlights a new report from the Campaign for FOI on good practice – and whether London councils are meeting it.

The Campaign for FOI has conducted research into the way London local authorities meet their FOI obligations – and has found a mixed picture. They found that:

  • whilst some councils answered almost all requests within 20 working days in 2017-18, three quarters of them failed to meet the ICO’s expectation of 90% answered on time, and seven councils answered on time less than 70% of the time
  • some councils even ignored the ICO’s interventions
  • a third of councils did not publish FOI stats as of December 2018, and very few councils publish figures on refusals
  • four councils do not publish an email address that applicants can use to make requests, instead insisting that requests are submitted via a form, and half of councils do not publish a telephone number so that applicants can ask for advice
  • two-thirds of London councils do not have a disclosure log
  • some councils reported having no internal guidance on FOI, and only a handful published their guidance on their website
  • some council guidance contained errors such as suggesting that staff could charge applicants.

The report makes 14 recommendations including quarterly publication of statistics (which is in any case what is required now under the new s.45 code), that the ICO be clear with authorities that they could face enforcement action, that stats, internal guidance and disclosure logs be published, and that authorities be more helpful to applicants. The full report can be read via the Campaign for FOI’s website (and you may want to consider donating to the Campaign if you find the report interesting).

If you’re working for a council and struggling with FOI, you will find The Freedom of Information Officer’s Handbook addresses all of these issues. You can, of course, also get in touch for training and for help with revising FOI policies and procedures – if that’s of interest, drop me a line.

FOI and Procurement

FOIMan explores how FOI and transparency rules interact with the process of procuring new goods and services by public authorities.

freedom-of-information-graphic-smallOne chapter that didn’t quite make it into my book due to lack of space and time was going to focus on the interaction between FOI and procurement processes (though of course the book still includes useful tips for dealing with requests about contracts). I’ve sought to redress this in my latest article for the Freedom of Information Journal. You can, of course, subscribe to the journal, which contains lots of useful articles and the latest FOI news – details can be found opposite and at http://www.pdpjournals.com. However, you can also read the article here.

My next FOI journal piece will highlight what we don’t know about FOI – some of the ‘facts’ that we bandy around about the Act, but are not quite as set in stone as we might think…

By the way, we’re planning an experiment for a future issue of the journal. If there’s an FOI or EIR problem that you’ve never quite got to the bottom of and would like me to explore, let me know either directly or via PDP. I can’t promise to deal with every query submitted, but the aim is to answer a selection of queries in the article. If it works, we might just do it again. Even if you don’t subscribe to the journal, the eventual article will, as ever, be reproduced here. So if there’s something you don’t know about FOI, and think others might be puzzled by it too, drop me a line with ‘FOI Journal Q&A’ in the subject line and I’ll see what I can do.

 

Openness by Design: less fluff please

FOIMan comments on the ICO’s new draft FOI strategy ‘Openness by Design’.

A few weeks ago the ICO published its draft strategy for FOI and access to information over the next three years. It is still open for consultation until 8 March so if you have a view on the strategy, make sure you submit a response.

I’ve been reading it with a view to doing the same, but I thought I’d make some initial comments here.

The strategy focuses on five priorities:

  • Work in partnership to improve standards of openness, transparency and participation among public authorities in a digital age.
  • Provide excellent customer service to members of the public and public authorities and lead by example in fulfilling our statutory functions.
  • Raise awareness of access to information rights and make it even easier for the public to exercise their rights.
  • Promote the reform of access to information legislation so it remains fit for purpose.
  • Develop and sustain our international collaboration.

It’s hard to disagree with these statements of intent but that’s because they’re pretty bland – with a few tweaks they could have been copied and pasted from pretty much any corporate strategy document (the Scottish Commissioner’s strategic plan for 2016-2020 lists some very similar priorities, but they are worded more specifically). It would be good to see something more meaningful being promised. There are certainly opportunities to do more on FOI so it is not that there is nothing to say.

The more detailed exploration of these strategic goals is more enlightening. There are some hints of changes in approach (such as the collection of ‘systematic feedback’ from applicants and authorities). Strategic priorities are listed. The most striking of these are plans to develop a self-assessment toolkit; assessing the feasibility of transparency impact assessments along the same lines as Data Protection Impact Assessments; promoting digital means to enhance transparency; and building the case for changes to FOI (see my last post for more on that).

Much of this is laudable in principle but is a bit, well, er…fluffy. Do we really need the ICO to develop a ‘service charter’ to improve matters? If money is tight on the FOI side why is so much attention given to international relationships (I appreciate I’m starting to sound like the ERG here, but it’s a fair question)? Given the volume of requests that many authorities are struggling with, should the ICO really be devoting more of its scarce resources to increasing awareness amongst the public of FOI (it is part of the Commissioner’s statutory role to do that, but is it a priority over other things at present?)?

Come to that, why only ‘assess the feasibility’ of impact assessments? The Commissioner has been talking about them for almost a year so shouldn’t they have assessed the concept already? The few concrete ideas mentioned in the strategy seem to involve adding extra red tape to the FOI and openness process – whether it be impact assessments or self-assessment toolkits.

There’s lots of talk of ‘working in partnership’ with stakeholders, ‘using feedback’ and ‘develop engagement channels’. But aren’t the ICO already doing this? Some of the priorities outlined are so vague and amorphous that it is hard to know what they really mean.

One of the things that struck me when I was researching The Freedom of Information Officer’s Handbook was how little support practitioners get in doing their jobs. The ICO rightly points out that FOI’s benefits are not always recognised by public authorities, and that too much energy is spent on complaining about its cost. But my concern is that this strategy in its present form is not going to help win practitioners and their colleagues over, nor help them to improve their performance.

And there are specific and measurable things that the ICO could do to help practitioners and foster a more positive attitude to openness.

For a start, look at the Scottish Commissioner’s Office. I’m sure they’re not perfect, and they don’t have as wide a remit, nor is their constituency as large. However, with the limited resources they have they do a lot. The UK ICO could do worse than to look at the things they do:

  • collect and publish FOI stats– at the very least I’d like to see some solid commitments to enforcing the new code of practice requirements on authorities to publish these (the Commissioner talked about looking at the publication of statistics in the same speech a year ago in which she discussed impact assessments, so shouldn’t they have some meaty ideas by now?)
  • publish more guidance on the practicalities of FOI compliance (there is a mention of this in the strategy to be fair to the ICO)
  • highlight the learning from recent decisions in accessible ways, such as the Scottish ICO’s weekly round-ups and associated tweets
  • be seen to take on even the most powerful public authorities if they are not cooperating. I don’t need to bang on about certain government departments as plenty of others better placed than me to comment (as here and here) have done that. I understand that sometimes there may be more effective means than formal action to move things on, but it would be good if this strategy gave some indication of a new approach and what the ICO is prepared to do in the face of intransigence.

In short, practitioners need more concise and usable guidance; they need practical assistance; they need to be able to compare their performance to others; they need to know that if they tell their colleagues that they should comply, that they won’t look silly when government departments are let off the hook.

The ICO claim that one of their values is to be ambitious. I think they should put more emphasis on being ‘service focussed’ and in particular provide some more quality support for practitioners. Without educated and empowered practitioners, everything else in FOI falls apart. At the same time, where an authority is not playing ball, there needs to be less partnership and more confrontation. Get the basics right and everything else will follow.

The above comments may be unfair criticism of what is intended to be a high level declaration of intent. However, whether it be here or elsewhere, the ICO need to demonstrate that they are going to promote and enforce FOI compliance in a more practical and active way.

Extend FOI says Information Commissioner

FOIMan reports on a new report from the Information Commissioner calling for FOI to be extended to cover a wider range of bodies.

Two weeks ago the Information Commissioner’s Office (ICO) launched a consultation on its access to information strategy, Openness by Design. One of the five priorities outlined in the strategy was to:

Promote the reform of access to information legislation so it remains fit for purpose.

Wasting no time, the ICO have laid a report before Parliament called ‘Outsourcing Oversight: the case for reforming access to information law’. The report highlights examples of access to information laws – primarily FOI and EIR – failing to facilitate scrutiny of public service provision, from information about reinstatement works following the London Olympics to fire safety inspections of hospitals and other public facilities. The report uses case studies like these, together with polling data and commissioned research to support its conclusions.

The report recommends that:

  • a Select Committee inquiry into the issues raised (to which one is tempted to echo the infamous Brenda’s reaction to hearing that the 2017 general election had been called – ‘what, another one?’)
  • the government use its s.5 powers to use secondary legislation to make contractors subject to FOI where they are carrying out public functions; it proposes criteria for deciding whether this should happen
  • a greater number of organisations carrying out public functions are made subject to FOI via the same route, and that this should happen more frequently; the report specifically draws attention to housing associations, Local Safeguarding Children’s Boards, Electoral Registration Officers and Returning Officers
  • EIR should be amended to allow its provisions to be extended to contractors in the same way as FOI
  • FOI and EIR should be amended to indicate what information regarding a public sector contract is held for FOI/EIR purposes
  • a legal requirement to regularly report on the legislation’s coverage should be introduced
  • the government should conduct a review of proactive publication requirements in relation to public sector contracts including publication scheme provisions.

All of these recommendations are, of course, to be welcomed by anyone who supports greater transparency of public institutions. The report, and particularly the supporting research, will no doubt keep debate on this subject alive. The rub will be whether any of this will actually happen at a time when government has a few other things on its collective mind (and will do for some considerable time to come).

The Freedom of Information Officer’s Handbook is here

Copies of FOI Officer's HandbookFOIMan announces the publication of his new book designed to assist FOI Officers and anyone else to better understand FOI.

I’m proud to announce the publication of my new book, The Freedom of Information Officer’s Handbook. Formally released by Facet Publishing on 3 January 2019, it is now available to purchase from online retailers, or from the publisher direct (see the end of this post for details of how to obtain a discount on the cover price as a reader of this blog).

Elizabeth Barber, chair of the Public Sector Group of the Information and Records Management Society, describes the Handbook as:

a practical guide which takes the reader on a journey through the intricacies of dealing with FOI…It contains everything you ever wanted to know about FOI and in a really easy to read format.

Whilst Jonathan Baines, well-known commentator on information rights and Data Protection Adviser at Mishcon de Reya, welcomed:

the first book which really meets the needs of and challenges facing FOI practitioners.

The book is intended as a practical guide to FOI for those who administer freedom of information and transparency requirements. However, anyone with an interest in FOI – as a requester, from an academic perspective, or otherwise – will, I hope, find the Handbook a valuable tool in better understanding FOI’s requirements and its practical implementation. The book is focussed on the UK experience of FOI, but contains extensive coverage of similar laws elsewhere and highlights the key differences between different FOI laws. As Elizabeth Barber comments, “[t]he book can be used either as a cover-to-cover read for those who are new to FoI or as a dip-in reference resource for those who are more experienced.”

The Freedom of Information Officer’s Handbook is divided into three sections:

  • Understanding the Act – looking at the history of FOI, its geographical spread, how to interpret the UK’s FOI Act including a whole chapter dedicated to the exemptions, and a guide to other sources of help
  • FOI in Context – with chapters on the Environmental Information Regulations, data protection and GDPR, records management and public records laws, transparency requirements (including open data) and copyright
  • FOI in Practice – exploring the role of the FOI Officer, what infrastructure is needed to support compliance, the stages of handling a request, how to communicate effectively with applicants and a guide to conducting internal reviews and the role of the Information Commissioner.

One copy of the FOI Officer's HandbookFor me, the release of the Handbook on 3 January 2019 marked the culmination of almost two years of hard work, and I’m extremely proud of the finished product. I hope readers will indulge me talking about it over the next few months – as anyone who has written a book will testify, it involves a huge commitment of time and effort. As an author, I’d obviously like as many people as possible to read what I’ve created.

In addition though, I wrote this book because I felt that there wasn’t enough support (or credit) given to FOI practitioners. So I hope that at least a few FOI Officers will gain some confidence from the content of the Handbook. And if anyone else reads it, that they will have more respect for, and understanding of, the people who do their best to make FOI work in practice.

More details about The Freedom of Information Officer’s Handbook, including a full list of the contents, can be found on the Facet Publishing website. You can also read Elizabeth Barber’s and Jonathan Baines’s opinions of the book in full there.


If you would like to obtain a copy of The Freedom of Information Officer’s Handbook, you can get a 30% discount on the RRP of £64.95 (purchasing it for £45.45) by emailing info(Replace this parenthesis with the @ sign)facetpublishing.co.uk, quoting the code FOIBLOG30. Do not supply payment card or bank account details by email. The publisher’s distributor will then contact you to arrange payment and discuss where to send your copy.