Why is my simple query being treated as FOI?

FOI Man suggests that how an enquiry is badged is irrelevant – it’s other issues that dictate how long a request takes to answer.

A question I get asked a lot is why, when an individual asks a simple question of their local council or other public authority it gets treated as FOI. Their concern, presumably, is that handling a query as an FOI request will take longer than handling it as a routine enquiry. And that organisations are deliberately badging queries as FOI for this purpose.

To be honest, this is one of those issues that causes confusion on both sides of the fence. I’ve written previously about the inside view of this. As I said on that occasion, the difficulty is that the legislation doesn’t distinguish between ‘routine enquiries’ in written form and more complex requests that most people would consider ‘FOI requests’.

It just struck me as I answered this question again that the complaint about how an enquiry is classed is missing the point. There’s no reason in theory why something should take longer to answer just because it is considered an FOI request by an organisation. It’s irrelevant. The reason why something takes longer to answer, however it is badged, is because there is something about it that makes it more difficult to answer.

That might be that it relates to something that is controversial or sensitive. But just as likely it could be that it’s not as easy to find or collate the information as you, as a member of the public, think it should be. It might be that the person who deals with it has gone off sick for the day. There are all sorts of reasons why some enquiries might take longer to answer than others.

In fact the advice that FOI Officers tend to give their colleagues is that if a query is contentious or novel then they should handle it as an FOI request. But it’s not the fact that it is an FOI request that means it will take longer to answer – it’s the fact that it needs proper consideration.

In other words, badging something as FOI isn’t a way of “kicking an enquiry into the long grass”. By definition, it can’t be – we have to answer within a set time limit (and OK we don’t always succeed, but we are obliged to get there in the end).

That’s not to say, of course, that some authorities don’t stretch the requirements to the limit. But that’s not a problem with the FOI legislation, and we should remember that FOI has significantly enhanced people’s right to information in the main, not reduced it. If there wasn’t a right to information through FOI, I suspect that many enquiries would never be answered, let alone be answered quickly.

So if you are told that your enquiry is being dealt with as an FOI, don’t groan. It’s not poor old FOI’s fault. But if you think it’s taking longer than it should, don’t be afraid to ask why with an open mind and a friendly tone.

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  1. The FOI Dude says:

    Indeed.

    I find that the decision as to whether a request is logged is often based on a number of factors. This is not to suggest that if it isnt logged it is considered outside of the regime of course, but we all strive to reduce bureaucracy (don’t we?).

    The factors I consider are:-

    a. Does the request mention FOIA? If it does it suggest that the applicant is aware of the process, their rights and importantly the complaints process. In order to ensure that such requests are not permitted to fall outside of the prescribed timescales I prefer these to be logged. If not logged, and allowed to elaspe beyond deadlines, the consequences are obvious and result in yet more work – work that outweighs a small administrative process of logging.

    b. Can the request be considered ‘business as usual’? If so, and the information holder will be able to despatch the response quickly, meh, dont log it.

    c. Is the subject matter contentious or complex? If so then I would expect that to not log as FOI would be foolhardy. Where information may be subject to non disclosure and exemptions, or where timescales are put to the test the FOI monitoring process facilitates compliance.

    d. Is the requestor ‘known’. Only by documenting repeat requests can the authority begin to consider applying the s12 provisions or indeed grounds for the aggregation.

    Ultimately, im my mind, its a matter of risk. Sure monitoring and reporting are unnecessary in a perfect world. But this world isnt perfect, and corporate governance requires some minimum standards. Logging of FOIA requests puts in place that much needed structure and mitigates further risks of things being missed or complaints.

    If your public authority is a gleaming example of perfection and efficiency where mistakes are never made and where the gazillions of staff operate with robotic precision every time then go on… abolish the logging … you’ll probably be fine.

    As for the mere mortal FOI staff and ‘normal/average’ authorities out there. Log them and be safe I say.